Sunday, February 25
Trying to get things done.
Do you ever have times when you are dealing with an organisation with a simple request and no one seems to be awake enough to help you out? For the last 2 weeks Ive been trying to order some push handles for my Tilite. Not rocket science or brain surgery, Oh no, So.... how hard can this be?
I sent an email to Tilite in the US who told me to contact Gerald Simmons in Aylesbury who is their dealer here. So I phoned them and explained what I wanted. But I needed the chair serial number, had to go and find it and called back 2 days later. No answer so I left a message, but no one called me back. Eventually I called them again to find that the first guy was on holiday, so I spoke to someone else. Gave her the serial number, she went off and then called me back to say she didn't have a record of the number. That's because I got the chair from the US, but she never asked me. Anyway does it matter, I mean I want a standard bit of slot in equipment here, its off the shelf stuff, not something that someone has to go off and make for goodness sake. Meanwhile Ive e mailed Tilite again as I guess Gerald Simmons will have to get them from the US anyway, so I might as well go direct. ARGHHHH!!! Don't you just hate this sort of thing? I just want some push handles BEFORE the baby arrives and not 6 months afterwards. Customer service, what, where?!!!